Frequently Asked Questions

Who can access my service?

Referrals can be made by individuals; GP’s; employers & local services.

How do we work?

We work using an integrative method, the British Association for Counselling & Psychotherapy (BACP) describe integrative therapy as “looking at the whole person, taking into account their mental, physical & emotional needs. The therapist will use techniques & tools from different modalities to tailor an individual approach for their client.”

How do the sessions work?

Counselling sessions are 60min long & are normally weekly. We tend to work in blocks of 6 or 12 sessions with reviews at session 3 or 6.

Psychotherapy sessions are also 60min long these typically start with a block of 12 sessions & then after a review we look at sessions on a weekly basis after that. Because psychotherapy is over a longer period of time, session times can be altered for best fit for example having a 2-hour session fortnightly.

Before committing to any sessions, we suggest an initial session. This creates an opportunity for you ask any questions, to discuss what you would like to get from your chosen sessions, & how we can work with you & support you in reaching your goal. This session is 60min long.

Are sessions confidential?

We are ethically bound to deliver a confidential service. We will not discuss your session content with anyone else other than our clinical supervisor, & when talking to our clinical supervisor your details are anonymised. If we believe you or anyone else is in danger of serious harm, involved in acts of terrorism or money laundering we may break confidentiality in accordance with the National Counselling Society’s ethical framework, this would be discussed with you the client & our clinical supervisor.

Why do we have a supervisor?

Supervision protects clients by involving an impartial third party in the work of a therapist & client, helping to decrease the possibility of serious error & helping the therapist to reflect on their own feelings, thoughts, behaviour & general approach with their clients. Supervisors are bound by the same confidentiality agreements as therapists.

When choosing telephone sessions who calls who?

We call you, if you don’t pick up the call we ring back after 5 minutes. If you don’t pick up again, we will then leave a voicemail & text or email you to rearrange.

Do you work with trainee counsellors & student counsellors?

Yes, we do. Student/trainee counsellors will be able to receive a 10% discount. We are all too aware that the process to become a counsellor can often bring up things in our own lives. (*Please note this is not supervision but your own personal therapy)

When are we available?

We have daytime & evening appointments Monday – Saturday.

Do you have a waiting list I could join?

Yes, there is an option to go on a waiting list. This can be a good option if the time slot you are after is sort after.